In the rush to build infrastructure and install technology, it is important that local institutions carefully identify the most appropriate alternatives available. IBI provided communications analysis, organizational development, and computerization assistance for a USAID-funded micro-finance and small business development project in Senegal. We analyzed existing organizational communications structures and methods among the microfinance organizations, within networks, and between each microfinance organization and its clients in an effort to enhance organizational efficiency and effectiveness. We provided training in information technology skills and strategic planning, including technical assistance to the Ministry of Finance, assisting with the computerization of their operations to generate the greatest immediate productivity increase. The increased computerization of microfinance institutions contributed to a significant increase in clients and affected nearly 95% of all microfinance members throughout the country. Headquarters units had, for the first time, real time access to branch records throughout the country and nearly all institutions provided their annual reports on time to the Ministry of Finance.

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